Responsibility to our customers

The Iberpapel Group aims to satisfy its customers through a policy based on supplying products and services that meet their expectations, a firm commitment to continuous improvement and maintaining a strong financial position in the paper market. Our employees are aware of their role in our quality policy, which is reflected in their active participation in:
  • Revising, improving and optimising existing processes and control in order to guarantee the quality and traceability of our products.
  • Responding adequately to customer claims through an established system that assures the examination, logging and response to claims.
  • Understanding the degree of compliance of our deliveries with the requirements of our customers.